Do I need to login to search the Library Catalogue?

No, you don't need to login to search the Library Catalogue. You will, however, need to identify yourself if you want to place a reservation or request for items as you browse through your search results. If you log in before searching the Library Catalogue, the system will remember your details for the duration of your login session and you will not need to enter your details again to use these services. If you are not logged in, you will need to identify yourself for each transaction.

What resources can I find in the Library Catalogue?

The online catalogue searches for all items located at any of our branches, as well as our eLibrary. This service can be accessed 24 hours a day, 7 days a week.

How can I place a reservation?

As you browse through the records retrieved by your search in our online catalogue, you can place a reservation for individual titles or for a set of titles.

1. Perform a search for the title you would like to reserve and view the record in full display.

2. Select the 'Place reservation' button in grey on the top right-hand side of the catalogue in the 'Find It!' container. This button will only appear if a request may be placed on the title.

3. Then enter your barcode number and PIN (day/month of birth) if you are not already logged in.

4. Select the library location from which you would like to collect the item from.

5. Select the continue button.

6. The details of your request will be displayed. This includes your current rank in the waiting list for the title.

This online video will also show you how to place a reservation online (please note: although the video shows an older version of our catalogue, the process is much the same).

How can I request items not held in the Library Catalogue?

Please refer to the Interlibrary Loans and Suggest a Purchase sections on our conditions of use page.

Can I renew my loans online?

Yes you can renew your loans from My Account. 

1. Enter your barcode number and PIN (day/month of birth) if you are not already logged in.

2. Select 'Current loans' from the drop down menu on the top right-hand side of the page.

3. Choose the items you wish to renew and select 'renew selections'. Alternatively you can 'renew all'. Please note, items that have reservations cannot be renewed.

This online video will also show you how to renew your books online (please note: although the video shows an older version of our catalogue, the process is much the same).

What is an alert profile and how do I set one up?

An alert profile allows you to create a profile that matches your personal preferences for materials you would like to borrow. When any new items have been added to the collection that meet your profile's criteria, you will be sent an email containing details for each item. When you receive this email, you can click on the hyperlink to go directly to the item and place a reservation if you wish.

In order to use this email alert functionality, you must have an email address included in your registration details.

To add a new alert profile:

1. Enter your barcode number and PIN (day/month of birth) if you are not already logged in.

2. Select 'Alert profiles' from the drop down menu on the top right-hand side of the page.

3. Create a new alert profile - enter your preferences in the search profile fields. You can select several options from the multi-choice lists.

4. Click the 'Search' button (or press the enter key) to test your search to see if it retrieves the number and type of records you are expecting. This will apply your search preferences to the online catalogue and will display the records retrieved. Return to your profile using the navigation breadcrumb displayed at the top of the result set.

5. Make any necessary adjustments to your search profile and retest the search.

6. Select an alert frequency to indicate how often you would like the Library to email you any new works matching your profile.

7. Optionally enter an expiry date if you do not want alerts to be sent after a specific date.

8. Provide a short description of your profile so that you can recognise it in your profile list. This will also be included in the email that is sent to you.

9. Click the 'Save' button to create your new profile. A message will be displayed to let you know your profile has been created and the form will be cleared to enable you to enter another profile if you wish to.

10. Alert profiles can also be deleted when they are no longer required.

What is My Saved Lists? 

My Saved Lists allow you to compile a list of records from the online catalogue. You can then use this list of records for a number of purposes, such as:

1. Email details of the saved records to a nominated address.

2. Download details of the saved records to a local computer.

3. Place a reservation on a selection of records in your list, or place a reservation on all the records in the list (if there are 15 or less).

What do I do if I have forgotten my password?

If you have forgotten your password and we have a record of your email address, we can send you an email containing a link for resetting your password. Please call us on 6378 2740 if you don't have an email address.

Follow these steps to reset your password:

1. Click on Forgot Your Password?

2. Enter your barcode number and your surname

3. Click the OK button.

An email with a link for resetting your password will be sent to your registered email address.

What if I have other questions?

If you have a question on any topic, we'll do our best to find the answer for you. Either visit one of our library branches in person, email us, or call 6378 2740. We are always more than happy to help.

Please provide as much detail as you can and be as specific as possible with your question and we will try to find an answer for you within 3 business days. Please be sure to include your full contact details if not attending in person.